Frequently Asked Questions

Frequently Asked Questions

About Products:

Can I get more information about a certain product I'm considering?

Just e-mail with your product questions and we will do our best to quickly provide you with any and all additional information. As one of the top online supplement retailers in the world, our staff has access to a wide variety of product details direct from the manufacturers. And our experts are always available to help you get the information and knowledge you need to make the best product choices for your individual goals.

Payment Information:

At we accept the following credit cards: Visa, Mastercard, American Express, Discover. We also accept payment via Money Orders and Certified Checks drawn in U.S. Funds.

I can't find a product on your site. Is there any way for me to order it?

We'll be happy to special order any product for you. Special orders usually take an extra 3-7 days for delivery; hard to locate items may take longer. When you place a special order, our customer service department will keep you updated via e-mail and/or phone of the status and notify you of any expected delays. To place a special order or inquire about specific products, prices, and shipping estimates, e-mail or call us at 631-692-2851.

Ways to order our products:

OnLine Shopping Cart

OnLine Shopping Cart (This is the fastest and most accurate way to order) You can use our shopping cart system to order items by clicking on the button for the item(s) you would wish to purchase. Our shopping cart will automatically calculate your order total including shipping cost. You can always change or cancel your order at anytime.

I'm still a bit skeptical about online ordering. What other ordering options are available?

By Phone:

You can can call us with your order at 631-692-2851. When ordering by phone PLEASE have the product name you wish to order so that our customer representative can process your order quickly and ensure accuracy.

By Fax:

Fax your order, your name, shipping address and credit card number to us on our 24 hour fax line 631-367-8582.

By Postal Mail:

Check or Money Order - Send a copy or your order by mail with your check or money . Send your order to: Universal Nutritional Products, Inc., P.O. Box 938, Plainview, NY 11803 ( All checks orders are held for 10 business days) If sending a check or money order, please make payable to: Universal Nutritional Products, Inc.

Will I receive confirmation of my order?

Yes. After you complete your order, you will receive a confirmation e-mail notifying you that we have received it. The message will include information about your order (credit card information and numbers are NEVER included), a unique order number, and details for contacting customer service about your order should you need to.

About Shopping Cart:

Once I put something in my shopping cart, can I take it out?

Yes, Follow the instructions for deleting items by changing the quantity or clicking on the icon next to the item. Remember, nothing is final until you submit your order.

Return Policies:

Can I return an item I purchased on this web site?

Yes, please call us during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned unopened in order to receive credit. Credit will be issued for unopened merchandise returned within 10 days of your receipt of shipment. We DO NOT issue refunds on opened merchandise. A 25% restocking fee will be applied to returns after 10 days. Shipping charges are not returned. Product returns cannot be accepted after 30 days.

We are not responsible for health or fitness claims, or any general or specific guarantees made by manufacturers for any product. Please check with physician or health professional before using any nutritional product. All products found on our site have NOT been evaluated by the Food and Drug Administration. These products are NOT intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages is intended to be, nor should be construed to be, as medical advice.